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Step 5: Transportation and Customs Procedures

Updated: Oct 25, 2023



Transportation and customs procedures are crucial aspects of the international moving process, and carrying them out requires close attention to detail:


Selection of Reliable Transportation Providers: The moving company at the point of origin is dedicated to carefully selecting reliable and highly qualified transportation providers. This involves considering factors such as reputation, experience, safety record, and logistical capacity of the providers. Agreements are established with trusted carriers that meet the required standards of quality and safety.


Logistics Planning for Transportation: Before transportation begins, a detailed logistics plan is developed, covering the transportation route, modes of transportation (such as road, sea, or air, or a combination of two or more modes), estimated delivery timelines, and any special considerations, such as transporting fragile or valuable items. Procedures for the safe handling of cargo during transit are established.


Security and Protection during Transportation: Rigorous security measures are applied to protect the cargo. This may include the use of cargo securing and fastening systems, secure packaging, and the selection of appropriate containers to ensure that goods arrive at their destination undamaged.


Transportation Monitoring: Continuous monitoring of transportation is carried out to ensure that deadlines are met and cargo safety is maintained. The moving company maintains regular communication with carriers to monitor progress and address any issues or challenges that arise along the way.


Customs Procedures Management at the Destination Point: The partner at the destination point plays a crucial role in customs procedures management. This includes:


  • Customs Documentation: Preparing and submitting the necessary customs documentation for cargo clearance in the destination country. This may include import declarations, commercial invoices, and other documents required by local customs authorities.

  • Compliance with Local Regulations: Ensuring that the move complies with all local and customs regulations in the destination country. This may involve payment of duties and taxes, as well as compliance with specific requirements for certain types of goods.

  • Permit and License Management: Obtaining the necessary permits and licenses for the importation of goods and coordinating with local authorities in case special authorizations are required.

  • Shipment Tracking and Delivery: Continuous tracking of the shipment during its transit to the destination point is conducted. This allows for real-time knowledge of the location and status of the goods. Furthermore, the final delivery to the client's new home or location is coordinated to ensure that agreed-upon timelines are met.

  • Smooth Communication between Parties: Constant communication between the moving company at the point of origin and its partner at the destination point is essential. Any issues, delays, or changes in the itinerary are promptly communicated to take corrective actions and ensure a seamless move.


This step involves a careful balance between logistical transportation management and the efficient execution of customs procedures. Collaboration between the moving company at the point of origin and its partner at the destination point is essential to ensure that the client's goods arrive safely and comply with all local regulations in the destination country.


The moving company responsible for insuring the move has the obligation to assist the client throughout the claims process, providing support in obtaining the documents that the insurance company will request to initiate the claim. If the destination moving company DID NOT sell the insurance, there is still a certain protocol to follow in order to produce the information that will be needed: Make note on the delivery papers of any apparent damages, detail the items that were left unpacked (if any), and take photos of the damaged items. Also, note any missing packages if detected. Finally, send all this information to both the client and the agent who purchased the insurance.



SOURCE: Transpack Argentina


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